A Silent Voice

Working in the retail industry you learn fairly quickly that the “customer is always right”. Uh-huh, sure they are! But you nod, smile and tell them you appreciate their business. They can yell, complain and voice their opinion to anyone who’ll listen. There are those customers, you know the ones, who have no qualms whatsoever about vocalizing their opinions. They’ll rant, rave and cause a scene if that means they can make their point loud and clear.



But what about those of us who don’t shout from the rooftops, demand to see the manager or send scathing letters to the editor? We have opinions. We have a voice. We just don’t cause a ruckus like others tend to do. We take stock (not literally) of our surroundings. We pay attention to the actions of others. We listen, observe and make assessments based on what we see and hear. We have strong points of view on certain subjects like decency, respect and courtesy. If we don’t like the service we receive as a customer we’ll simply discontinue our business, without fanfare.



So, while there are many in our community who fill our editorial sections, public speaking forums and social media outlets with outspoken comments there are just as many who remain silent. And it is those individuals I wish to address today.



As someone who tries to avoid confrontation I tend to dislike controversy. If my opinion differs from the majority (which happens quite frequently as of late) I’ll take to my notebook and write feverishly all that want to say but don’t have the courage to vocalize in public. Sound familiar to anyone? I’ll get all riled up reading a newspaper article lambasting teachers and after some deep breathing exercises I’ll proceed with my day. When I hear a politician talk about stripping rights away from fellow citizens I shake my head and change the channel. But when someone negatively critiques a TV show that I love I’m immediately taking to my computer and writing well-thought out counterpoint arguments. Now, why do I hesitate on issues that hit close to home when I have no qualms making my opinion heard on entertainment topics? For one, speaking out about civil/human rights, respectful discourse, political issues and teacher negotiations means that while my opinion may be mine alone it doesn’t always stop other individuals from using my words to inflict harm on others.



I have not spoken up about my opinions on important subjects precisely because I worry that my words could be irrationally projected onto those I care about. As though they’re standing over my shoulder telling me what to type and think. Preposterous! But yet I worry. Rationally, I know that the majority of my fellow citizens understand and appreciate a person’s right to freedom of expression. But there are those who scour for reasons to cause trouble. To pick and choose your words and twist them to their own advantage. All you have to do is look at snippets from interviews with politicians and entertainers. It’s like a major cut-and-paste job. Then those whose words were misconstrued now have to scramble to explain themselves.



I like to think of this as the “witness stand” effect. You say the least possible as to not give the other person enough room to twist your words for their own benefit. But what does that say about us? I believe in a balance between freedom of expression and using your words with care. Language is an incredible way for us to communicate. It’s an art form really. Picking and choosing particular words, phrases and sentences to convey meaning and intention. Those who decide to use words to inflict harm upon others have violated the very language they so freely utilize.



And so…I implore those of you who may have very strong opinions to speak up. You may likely have resisted the desire to make your voice heard but in doing so we allow the words spoken in anger, hatred and frustration to fester within our community. Our opinions may not always be of the same viewpoint but when we choose to communicate with decency and respect then that helps further discussion and growth for us all.